Privacy

At the Sarwar Foundation we are committed to keeping your personal data secure and confidential.

We do not share personal data with another organisation for their own marketing purposes and we do not sell personal data.

This privacy statement informs you about why we collect and use your personal data, in what circumstances we may share your personal data
with another organisation, and your individual rights with regard your personal data.

We are committed to being fully open and honest to you about why we collect and use your personal data.

If you have any questions about this privacy statement or information we hold about you, please contact us on +44 (0)141 423 4242, email info@sarwarfoundation.org or write
to us at 320 Victoria Road, Glasgow, UK, G42 7RP.

Who We Are

We are a charity which transforms the lives of those in need in Pakistan and the UK.

The Sarwar Foundation is registered with the Charity Commission of England and Wales (1083036), and also registered by the office of the Scottish charity regulator (SC041327).

Sarwar Foundation is registered at Companies House, company number 03949712. Registered office address: 47 Theydon Street, London, E17 8EN.

Sarwar Foundation was previously known as UCare Foundation (2009-2019) and Pakistan Foundation (2000-2009).

Your rights over your personal data

Right to withdraw consent: If we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.

You can expect that any direct marketing materials that you receive from us will include clear and easy instructions on how to withdraw your consent. For example, any marketing emails we send you will include an ‘unsubscribe’ link at the end.

If you want to stop the processing of your personal data for any marketing purpose (including post), please contact us on +44 (0)141 423 4242, email info@sarwarfoundation.org
or write to us at 320 Victoria Road, Glasgow, UK, G42 7RP.

Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.

Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used and to request that this is restricted or stopped.

Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.

Right of erasure: (also known as right to be forgotten): You have the right to request that your personal data that we hold is erased.

Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.

If you want to exercise any of these rights or want to find out more information please contact us on +44 (0)141 423 4242, email info@sarwarfoundation.org or write to us at 320 Victoria Road, Glasgow, UK, G42 7RP.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Sarwar Foundation will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

When do we collect your personal data?

  • When you make a donation to us.
  • When you sign up to a campaign with us.
  • When you register for, or attend one of our events.
  • When you contact us by email, telephone, letter or through our website.
  • When you visit and use our website (See ‘Use of cookies’ section).
  • When you interact with us on our social media platforms.

Why do we collect and use your personal data?

  • To process your donations and gift aid declarations.
  • To keep you informed about our activities and ways to support us. Please note:
  • We will only send you marketing materials by email, phone or SMT text if you have provided your consent. You can withdraw your consent at any time (See ‘Your rights over your personal data’ section).
  • We will not send you marketing materials by the post if you have asked us to stop (See ‘Your rights over your personal data’ section).
  • To deal with your queries, requests and responses to our projects and campaigns.
  • To send you a confirmation of your donation and event registration.
  • To personalise our services, for example, we may use personal data you have given us and your interactions with our services to help us predict your interests and to send you marketing materials that we think might be of most interest to you.
  • To improve our services, for example, if we are allowed, we may send you a survey to seek your feedback on our services.

In what situations do we collect personal data from other sources?

  • When you agree to support us through a third party fundraising site.
  • If we are allowed to send you marketing materials, we may use sources in the public domain to check that your marketing preferences and contact details are accurate and up-to-date.
  • When we receive significant donations or support we may run a background check using publicly available sources and a third party screening and due diligence service. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
  • We may undertake research for high value fundraising using publicly available sources such as national and local press, charities commission, OSCR, Companies House and from social media sites like Facebook and LinkedIn. We will only use these sources where the data has been
    deliberately made public.

In what situations do we share personal data with other organisations?

  • If we receive gift aid from you, we may be required to share your personal data with Her Majesty’s Revenues & Customs (HMRC) to receive the tax rebate.
  • With law enforcement agencies if we receive a valid legal instruction.
  • If you register for one of our events, we may be required to share your personal data with event organisers for health and safety purposes.
  • If you use a debit or credit card to make a donation or purchase, we will share your personal data with a payment processing partner.
  • If we are allowed to send you marketing materials, we may share your personal data with a marketing company (such as a mailing house) to help us prepare and send out marketing materials on our behalf.
  • If we receive a significant donation or support we may run a background check using a third party screening and due diligence service. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
  • We may contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we may use include cloud storage, website hosting and software providers.
  • If we are required by law, we may share your personal data with data cleaning companies to ensure that the data we hold about you is accurate and up-to-date.
  • We only share personal data with another organisation if we have a legal basis to do so.

In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes, and have security requirements in place to protect your personal data.

What is our legal basis for collecting and using personal data?

  • Where we have your consent. For example, we will only send you emails, make telephone calls or send you SMS or other text messages with your consent. You can withdraw this consent at any time (See ‘Your rights
    over your personal data’ section).
  • Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, processing your donation made to us.
  • Where the processing is required under the law.  For example, disclosing your personal data to a law enforcement agency if we receive a valid legal
    instruction.
  • Where the processing is in our legitimate interests. For example, we will send you communications and marketing materials via post unless you tell us to stop. (See ‘Your rights over your personal data’ section). We will only rely on this legal basis if your interests and fundamental rights do not override our interest.

Use of Cookies

Like most websites, we use cookies. Cookies are small text files that are stored on your device when you visit certain websites. Internet browsers normally accept cookies by default.

We use cookies to provide you with a smooth and efficient experience while using our services. For example, we use cookies to enable the donation process, to statistically analyse site usage, and to customise our site’s content, layout, and services.

By using our website, you consent to our use of cookies. If you do not accept our use of cookies, please set your internet browser to reject cookies (this may impair your ability to use our website so that some features may not work) or opt-out using the National Advertising Initiative.

There are several types of cookie that me may use on our website:

  • Session Cookies: We use these cookies to keep track of your online donations. We do not store credit card details in the cookies we create. You may need to have cookies enabled to make donations to us using our website.

  • Google Analytics: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

  • Youtube: We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

  • Advertising: We may advertise on third party websites. Cookies are used to help us and our advertisers see which advertisements you interact with. Each advertiser will use their own tracking cookies.

Charitable & User Privacy

We use the Charitable plugin for donations. Charitable stores personal data about donors and registered users in our website’s database, as well as providing personal data to third party providers such as payment gateways (PayPal, Stripe, Authorize.Net, etc.) or newsletter providers (MailChimp, Campaign Monitor, MailerLite, etc.).

All or some of the following data may be collected and stored about a donor when they make a donation:

First & last name
Email address
Street address (street number & name, city, post code/zip code, state/province, country)
Phone number
Credit/debit card tokens
All or some of the above data may be shared with the payment gateway used to process the donation.

For credit card donations processed by Stripe or Authorize.Net, the following data is provided to the chosen payment gateway. These details are not stored in our database:

Credit/debit card number
Expiry date
CVS

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Media

Any media releases issued through Ebor Political Consultants Limited (SC616654) will be sent to a distribution list of journalists which is
maintained securely by Alan Roden. Recipients will not receive any
communication other than media releases.

How long we keep personal data

We keep personal data in line with our data retention policy. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements, for example, we are required to keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

For more information about our data retention policy including how long we keep your personal data, please contact us on +44 (0)141 423 4242,
email info@sarwarfoundation.org
or write to us at 320 Victoria Road, Glasgow, UK, G42 7RP.

Changes to our privacy statement

We keep our privacy statement under regular review and we will place any updates on this web page. If material changes are made we will place a prominent notice on our website.

This privacy statement was last updated on 24th March, 2019.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact us on +44 (0)141 423 4242, email  info@sarwarfoundation.org or write to us at 320 Victoria Road, Glasgow, UK, G42 7RP.

If you are unhappy with how we deal with your complaint or concern you should contact the UK data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at:
https://ico.org.uk/global/contact-us/

You also have the right to make your compliant to the ICO direct. However, they may advise you to contact us to see if the matter can be resolved in the first instance.